> ## Documentation Index
> Fetch the complete documentation index at: https://docs.usecrew.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# What is a Crew

> Understanding your AI workforce structure

# What is a Crew?

In our platform, a **Crew** is your dedicated team of AI agents that work together to handle your business communications. Just like a human team, your Crew shares knowledge, follows your business rules, and works 24/7.

When you sign up, you are creating a Crew for your business.

## The Components of a Crew

Your Crew is made up of three main layers:

<img className="block dark:hidden" src="https://mintlify.s3.us-west-1.amazonaws.com/crew-6871f85f/images/crew-architecture-light.svg" alt="Crew Architecture" />

<img className="hidden dark:block" src="https://mintlify.s3.us-west-1.amazonaws.com/crew-6871f85f/images/crew-architecture-dark.svg" alt="Crew Architecture" />

### 1. The Brain (Shared Knowledge)

At the core of your Crew is **The Brain**. This is the centralized knowledge base that all your agents access. It contains:

* **Business Profile:** Hours, location, parking, amenities.
* **Services & Pricing:** Your menu, service list, or catalog.
* **Policies:** Cancellation rules, refund policies, insurance acceptance.
* **FAQs:** Custom Q\&A pairs for specific customer questions.

When you update The Brain, every agent in your Crew instantly knows the new information.

### 2. Agents (The Workforce)

Agents are the specialized "employees" that perform tasks. You can have multiple agents in your Crew:

* **Receptionist (Inbound):** Handles incoming calls from customers.
* **Outbound Agent:** Calls leads or sends appointment reminders.
* **Chat Agent:** Manages website and SMS conversations.

Each agent has its own **Identity** (Voice, Name, Tone) but shares the same **Brain**.

### 3. Workflows (The Logic)

Workflows determine how agents handle complex tasks.

* **Lead Capture:** When to ask for a name and number.
* **Escalation:** When to transfer a call to a human staff member.
* **Booking:** How to interface with your calendar (Google, Cal.com, etc.).

## How a Crew Works

1. **Ingestion:** You connect your website or upload documents. Crew scans this to build **The Brain**.
2. **Configuration:** You select which **Agents** you need (e.g., just a Receptionist or a full team).
3. **Deployment:** You assign phone numbers to your Voice Agents and embed widgets for Chat Agents.
4. **Action:** Your Crew starts handling calls and messages, syncing data back to your dashboard.

## Multi-Location Crews

For businesses with multiple locations, you can create separate Crews for each location (e.g., "Downtown Branch" vs. "Westside Branch") or manage them as separate **Workspaces**. Each Crew has its own phone numbers and specific knowledge (like unique hours or staff), but they can be managed under one account.