> ## Documentation Index > Fetch the complete documentation index at: https://docs.usecrew.ai/llms.txt > Use this file to discover all available pages before exploring further. # Billing & Plans > Simple, transparent pricing for AI Receptionist # Billing & Plans Crew offers straightforward pricing based on your call volume needs. Choose the plan that fits your business. ## AI Receptionist Plans | Feature | Standard | Growth | Scale | Enterprise | | ---------------------------------- | -------- | ------- | -------- | ---------- | | **Monthly Price** | \$49/mo | \$99/mo | \$299/mo | Custom | | **Calls Included** | 100 | 200 | 500 | Custom | | **Dedicated Phone Number** | ✓ | ✓ | ✓ | ✓ | | **24/7 Call Answering** | ✓ | ✓ | ✓ | ✓ | | **Appointment Booking** | ✓ | ✓ | ✓ | ✓ | | **Call Recordings & Transcripts** | ✓ | ✓ | ✓ | ✓ | | **Lead Capture** | ✓ | ✓ | ✓ | ✓ | | **Multilingual Support** | ✓ | ✓ | ✓ | ✓ | | **Human Escalation** | ✓ | ✓ | ✓ | ✓ | | **AI Lead Qualification** | — | ✓ | ✓ | ✓ | | **Custom Call Routing** | — | ✓ | ✓ | ✓ | | **SMS & Email Notifications** | — | ✓ | ✓ | ✓ | | **Human-in-the-Loop Fallback** | — | ✓ | ✓ | ✓ | | **Advanced CRM Syncing** | — | ✓ | ✓ | ✓ | | **Priority Processing** | — | ✓ | ✓ | ✓ | | **AI-Triggered Intake Flows** | — | — | ✓ | ✓ | | **High-Volume Call Handling** | — | — | ✓ | ✓ | | **Advanced Analytics** | — | — | ✓ | ✓ | | **Zapier & CRM Workflows** | — | — | ✓ | ✓ | | **Custom Greetings & Voice** | — | — | ✓ | ✓ | | **Custom Integrations** | — | — | — | ✓ | | **Dedicated Account Manager** | — | — | — | ✓ | | **Multi-Location Routing** | — | — | — | ✓ | | **Private AI Model Tuning** | — | — | — | ✓ | | **Compliance-Grade Data Handling** | — | — | — | ✓ | | **Priority Support** | — | — | — | ✓ | ## Plan Details ### Standard — \$49/month Best for small businesses with light call volume. * **100 calls per month** included * Dedicated business phone number * 24/7 AI call answering * Appointment booking with Calendly, Cal.com, or Google Calendar * Call recordings, transcripts, and summaries * Lead capture with CRM sync * Multilingual support (10+ languages) * Human escalation when needed ### Growth — \$99/month Best for growing teams with steady call volume. Everything in Standard, plus: * **200 calls per month** included * AI lead qualification with automated next steps * Custom call routing by teammate or department * SMS and email notifications for transfers * Human-in-the-loop fallback for sensitive calls * Advanced CRM syncing for contacts and history * Priority processing speeds ### Scale — \$299/month Best for high-volume businesses needing advanced automation. Everything in Growth, plus: * **500 calls per month** included * AI-triggered intake flows based on caller intent * High-volume call handling and routing * Advanced analytics with conversion tracking * Zapier and CRM workflow integrations * Custom greetings, voice, and business profile ### Enterprise — Custom Pricing Best for large organizations with multi-location operations. Everything in Scale, plus: * **Custom call volume** based on your needs * Custom integrations (CRM, ERP, internal tools) * Dedicated account manager and onboarding * Multi-location and department-based routing * Private AI model tuning and memory retention * Compliance-grade data handling (SOC2, GDPR, HIPAA) * Priority support with dedicated SLA ## Overage Pricing If you exceed your included calls: | Plan | Overage Rate | | ---------- | --------------- | | Standard | \$0.50 per call | | Growth | \$0.45 per call | | Scale | \$0.40 per call | | Enterprise | Custom | ## Billing Cycle * **Monthly billing**: Subscription charges on the 1st of each month * **Annual billing**: 20% discount with annual commitment * **Overage**: Calculated at month end, included in next invoice ## Managing Your Subscription ### View Usage Navigate to **Dashboard** → **Settings** → **Billing** to see: * Calls used this month * Calls remaining * Billing history * Next invoice date ### Upgrade or Downgrade 1. Go to **Settings** → **Billing** → **Plan** 2. Select your new plan 3. Confirm changes Upgrades take effect immediately. Downgrades take effect at the next billing cycle. ### Update Payment Method 1. Go to **Settings** → **Billing** → **Payment Methods** 2. Click **Add Payment Method** 3. Enter card details ### Download Invoices 1. Go to **Settings** → **Billing** → **Invoices** 2. Select invoice period 3. Click **Download PDF** ## Enterprise Billing Enterprise customers receive: * Custom pricing based on volume * Quarterly or annual invoicing * Purchase order support * Net 30 payment terms * Volume discounts | Annual Commitment | Discount | | ----------------- | -------- | | \$25,000+ | 10% | | \$50,000+ | 15% | | \$100,000+ | 20% | ## Cancellation 1. Go to **Settings** → **Billing** → **Plan** 2. Click **Cancel Subscription** 3. Access continues until period end 4. Data retained for 30 days after cancellation ## Frequently Asked Questions A call is any inbound or outbound phone call answered by your AI Receptionist, regardless of duration. Included calls do not roll over to the next month. Yes. Upgrades take effect immediately with prorated charges. Downgrades take effect at the next billing cycle. We accept all major credit cards. Enterprise customers can pay via invoice/ACH. Contact our sales team for trial options and demos. ## Contact * **Billing questions**: [billing@usecrew.ai](mailto:billing@usecrew.ai) * **Sales/Enterprise**: [sales@usecrew.ai](mailto:sales@usecrew.ai) * **Support**: [support@usecrew.ai](mailto:support@usecrew.ai) ## Next Steps * [Rate Limits](/enterprise/rate-limits) — Usage limits by plan * [SSO](/enterprise/sso) — Enterprise identity integration