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Billing & Plans

Crew offers flexible pricing plans to match your needs, from startups to enterprise deployments. This page explains our plans, pricing model, and billing management.

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Plans Overview

FeatureStarterProfessionalEnterprise
Monthly Base$99/mo$499/moCustom
Included Minutes5003,000Custom
Concurrent Calls525Custom
Agents310Unlimited
Team Members310Unlimited
Knowledge Base Entries1001,000Unlimited
Transcription100 min/mo1,000 min/moUnlimited
Recording Storage1 GB10 GBCustom
Audit Logs30 days90 days365 days
SSO——✓
SLA—99.5%99.9%
SupportEmailPriorityDedicated

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Pricing Model

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Base Fee

A monthly subscription provides:
  • Platform access
  • Included usage allowances
  • Core features per plan

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Usage-Based Pricing

Usage beyond included allowances:
Usage TypeStarterProfessionalEnterprise
Voice minutes$0.10/min$0.08/minCustom
SMS messages$0.02/msg$0.015/msgCustom
Transcription$0.02/min$0.015/minCustom
Recording storage$0.50/GB$0.40/GBCustom

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Telephony Costs

Telephony (Twilio/RingCentral) is billed separately by those providers. Crew does not mark up telephony costs.

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Plan Details

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Starter

Best for small businesses and pilots:
  • Up to 500 voice minutes/month
  • 3 AI agents
  • 3 team members
  • Email support
  • Basic analytics

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Professional

Best for growing businesses:
  • Up to 3,000 voice minutes/month
  • 10 AI agents
  • 10 team members
  • Priority support
  • Advanced analytics
  • Custom integrations
  • 99.5% uptime SLA

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Enterprise

Best for large organizations:
  • Custom voice minutes
  • Unlimited agents
  • Unlimited team members
  • Dedicated support
  • SSO integration
  • Custom SLA (99.9%+)
  • Dedicated infrastructure
  • Custom contracts
  • Security review support

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Billing Cycle

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Monthly Billing

  • Subscription charges on the 1st of each month
  • Usage calculated at month end
  • Invoice includes base fee + overage

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Annual Billing

  • 20% discount with annual commitment
  • Billed annually in advance
  • Usage overage billed monthly

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Managing Billing

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View Current Usage

Dashboard → Settings → Billing → Usage 
{
  "period": "2024-01",
  "usage": {
    "voice_minutes": {
      "included": 3000,
      "used": 2847,
      "remaining": 153
    },
    "sms_messages": {
      "included": 1000,
      "used": 456,
      "remaining": 544
    },
    "agents": {
      "limit": 10,
      "used": 7
    }
  }
}

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Update Payment Method

  1. Go to Settings → Billing → Payment Methods
  2. Click Add Payment Method
  3. Enter card details
  4. Set as default if desired

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Download Invoices

  1. Go to Settings → Billing → Invoices
  2. Select invoice period
  3. Click Download PDF

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Update Billing Contact

{
  "billing_contact": {
    "email": "billing@company.com",
    "name": "Finance Department",
    "company": "Acme Corp",
    "address": {
      "line1": "123 Main St",
      "city": "San Francisco",
      "state": "CA",
      "postal_code": "94105",
      "country": "US"
    }
  }
}

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Usage Alerts

Configure alerts before overages: 
{
  "usage_alerts": [
    {
      "metric": "voice_minutes",
      "threshold_percent": 80,
      "notify": ["admin@company.com"]
    },
    {
      "metric": "voice_minutes",
      "threshold_percent": 100,
      "notify": ["admin@company.com", "billing@company.com"]
    }
  ]
}

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Upgrading Plans

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Self-Service Upgrade

  1. Go to Settings → Billing → Plan
  2. Click Upgrade
  3. Select new plan
  4. Confirm and pay prorated difference

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Enterprise Upgrade

Contact sales@usecrew.ai for:
  • Custom pricing
  • Volume discounts
  • Multi-year agreements
  • Custom SLAs

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Downgrading Plans

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Process

  1. Go to Settings → Billing → Plan
  2. Click Change Plan
  3. Select lower tier
  4. Confirm changes

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Considerations

  • Takes effect at next billing cycle
  • Excess usage may result in service limitations
  • Data is not deleted but may become inaccessible

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Credits

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Prepaid Credits

Purchase credits for usage:
  • Available in 100,100, 500, $1,000 increments
  • Applied before overage charges
  • Never expire

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Promotional Credits

Occasionally offered for:
  • New customer onboarding
  • Migration from competitors
  • Early adopter programs

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Taxes

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Tax Calculation

Taxes are calculated based on:
  • Service location
  • Customer location
  • Applicable tax rates

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Tax Exemption

If you’re tax exempt:
  1. Go to Settings → Billing → Tax Info
  2. Upload exemption certificate
  3. We’ll verify and apply exemption

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Enterprise Billing

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Custom Contracts

Enterprise agreements include:
  • Custom pricing
  • Committed spend discounts
  • Quarterly or annual invoicing
  • Purchase order support
  • Net 30 payment terms

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Volume Discounts

Annual CommitmentDiscount
$25,000+10%
$50,000+15%
$100,000+20%
$250,000+Custom

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Multi-Workspace

Consolidated billing across workspaces:
  • Single invoice for all workspaces
  • Per-workspace usage breakdown
  • Cross-workspace credits

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Cancellation

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Process

  1. Go to Settings → Billing → Plan
  2. Click Cancel Subscription
  3. Complete exit survey
  4. Confirm cancellation

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What Happens

  • Access continues until period end
  • Data retained for 30 days
  • Export data before cancellation
  • No refunds for partial periods

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Data Export

Before cancellation: 
curl -X POST https://api.usecrew.ai/v1/exports/full \
  -H "Authorization: Bearer YOUR_API_KEY"

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Frequently Asked Questions

Overages are calculated at month end and included in your next invoice.
Yes. Upgrades take effect immediately with prorated charges. Downgrades take effect at the next billing cycle.
We accept all major credit cards. Enterprise customers can pay via invoice/ACH.
Included minutes do not roll over. Prepaid credits do not expire.
We don’t offer refunds for partial months. Contact support for special circumstances.

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Contact

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Next Steps