Billing & Plans
Crew offers straightforward pricing based on your call volume needs. Choose the plan that fits your business.AI Receptionist Plans
| Feature | Standard | Growth | Scale | Enterprise |
|---|---|---|---|---|
| Monthly Price | $49/mo | $99/mo | $299/mo | Custom |
| Calls Included | 100 | 200 | 500 | Custom |
| Dedicated Phone Number | ✓ | ✓ | ✓ | ✓ |
| 24/7 Call Answering | ✓ | ✓ | ✓ | ✓ |
| Appointment Booking | ✓ | ✓ | ✓ | ✓ |
| Call Recordings & Transcripts | ✓ | ✓ | ✓ | ✓ |
| Lead Capture | ✓ | ✓ | ✓ | ✓ |
| Multilingual Support | ✓ | ✓ | ✓ | ✓ |
| Human Escalation | ✓ | ✓ | ✓ | ✓ |
| AI Lead Qualification | — | ✓ | ✓ | ✓ |
| Custom Call Routing | — | ✓ | ✓ | ✓ |
| SMS & Email Notifications | — | ✓ | ✓ | ✓ |
| Human-in-the-Loop Fallback | — | ✓ | ✓ | ✓ |
| Advanced CRM Syncing | — | ✓ | ✓ | ✓ |
| Priority Processing | — | ✓ | ✓ | ✓ |
| AI-Triggered Intake Flows | — | — | ✓ | ✓ |
| High-Volume Call Handling | — | — | ✓ | ✓ |
| Advanced Analytics | — | — | ✓ | ✓ |
| Zapier & CRM Workflows | — | — | ✓ | ✓ |
| Custom Greetings & Voice | — | — | ✓ | ✓ |
| Custom Integrations | — | — | — | ✓ |
| Dedicated Account Manager | — | — | — | ✓ |
| Multi-Location Routing | — | — | — | ✓ |
| Private AI Model Tuning | — | — | — | ✓ |
| Compliance-Grade Data Handling | — | — | — | ✓ |
| Priority Support | — | — | — | ✓ |
Plan Details
Standard — $49/month
Best for small businesses with light call volume.- 100 calls per month included
- Dedicated business phone number
- 24/7 AI call answering
- Appointment booking with Calendly, Cal.com, or Google Calendar
- Call recordings, transcripts, and summaries
- Lead capture with CRM sync
- Multilingual support (10+ languages)
- Human escalation when needed
Growth — $99/month
Best for growing teams with steady call volume. Everything in Standard, plus:- 200 calls per month included
- AI lead qualification with automated next steps
- Custom call routing by teammate or department
- SMS and email notifications for transfers
- Human-in-the-loop fallback for sensitive calls
- Advanced CRM syncing for contacts and history
- Priority processing speeds
Scale — $299/month
Best for high-volume businesses needing advanced automation. Everything in Growth, plus:- 500 calls per month included
- AI-triggered intake flows based on caller intent
- High-volume call handling and routing
- Advanced analytics with conversion tracking
- Zapier and CRM workflow integrations
- Custom greetings, voice, and business profile
Enterprise — Custom Pricing
Best for large organizations with multi-location operations. Everything in Scale, plus:- Custom call volume based on your needs
- Custom integrations (CRM, ERP, internal tools)
- Dedicated account manager and onboarding
- Multi-location and department-based routing
- Private AI model tuning and memory retention
- Compliance-grade data handling (SOC2, GDPR, HIPAA)
- Priority support with dedicated SLA
Overage Pricing
If you exceed your included calls:| Plan | Overage Rate |
|---|---|
| Standard | $0.50 per call |
| Growth | $0.45 per call |
| Scale | $0.40 per call |
| Enterprise | Custom |
Billing Cycle
- Monthly billing: Subscription charges on the 1st of each month
- Annual billing: 20% discount with annual commitment
- Overage: Calculated at month end, included in next invoice
Managing Your Subscription
View Usage
Navigate to Dashboard → Settings → Billing to see:- Calls used this month
- Calls remaining
- Billing history
- Next invoice date
Upgrade or Downgrade
- Go to Settings → Billing → Plan
- Select your new plan
- Confirm changes
Update Payment Method
- Go to Settings → Billing → Payment Methods
- Click Add Payment Method
- Enter card details
Download Invoices
- Go to Settings → Billing → Invoices
- Select invoice period
- Click Download PDF
Enterprise Billing
Enterprise customers receive:- Custom pricing based on volume
- Quarterly or annual invoicing
- Purchase order support
- Net 30 payment terms
- Volume discounts
| Annual Commitment | Discount |
|---|---|
| $25,000+ | 10% |
| $50,000+ | 15% |
| $100,000+ | 20% |
Cancellation
- Go to Settings → Billing → Plan
- Click Cancel Subscription
- Access continues until period end
- Data retained for 30 days after cancellation
Frequently Asked Questions
What counts as a call?
What counts as a call?
A call is any inbound or outbound phone call answered by your AI Receptionist, regardless of duration.
Do unused calls roll over?
Do unused calls roll over?
Included calls do not roll over to the next month.
Can I change plans mid-month?
Can I change plans mid-month?
Yes. Upgrades take effect immediately with prorated charges. Downgrades take effect at the next billing cycle.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit cards. Enterprise customers can pay via invoice/ACH.
Is there a free trial?
Is there a free trial?
Contact our sales team for trial options and demos.
Contact
- Billing questions: billing@usecrew.ai
- Sales/Enterprise: sales@usecrew.ai
- Support: support@usecrew.ai
Next Steps
- Rate Limits — Usage limits by plan
- SSO — Enterprise identity integration