{
  "guardrails": {
    "blocked_topics": [
      {
        "topic": "medical_advice",
        "keywords": ["diagnose", "prescribe", "should I take"],
        "response": "I'm not qualified to provide medical advice. Please consult with a healthcare provider."
      },
      {
        "topic": "legal_advice",
        "keywords": ["sue", "legal action", "lawyer"],
        "response": "I can't provide legal advice. I'd recommend speaking with an attorney."
      },
      {
        "topic": "competitor_comparison",
        "keywords": ["competitor_name", "vs", "compared to"],
        "response": "I'm happy to tell you about our services. Is there something specific you'd like to know?"
      }
    ]
  }
}

{
  "guardrails": {
    "content_filters": {
      "profanity": {
        "action": "redirect",
        "response": "I want to help, but let's keep our conversation professional."
      },
      "harassment": {
        "action": "end_call",
        "response": "I'm not able to continue this conversation. Goodbye."
      },
      "pii_disclosure": {
        "action": "prevent",
        "patterns": ["ssn", "credit_card", "password"]
      }
    }
  }
}

{
  "guardrails": {
    "action_limits": {
      "max_bookings_per_call": 3,
      "max_transfers": 2,
      "allowed_transfer_destinations": [
        "+14155551111",
        "+14155552222"
      ],
      "require_confirmation": ["cancel_appointment", "refund"]
    }
  }
}

{
  "guardrails": {
    "time_limits": {
      "max_call_duration": 600,
      "warning_at": 540,
      "warning_message": "We've been talking for a while. Is there anything else I can quickly help with?",
      "end_message": "I need to wrap up now. Thank you for calling!"
    }
  }
}

{
  "guardrails": {
    "escalation_triggers": [
      {
        "condition": "keyword",
        "keywords": ["emergency", "urgent", "911"],
        "action": "immediate_transfer",
        "destination": "+14155559999"
      },
      {
        "condition": "sentiment",
        "threshold": -0.7,
        "action": "offer_human",
        "message": "I sense this is frustrating. Would you like to speak with a manager?"
      },
      {
        "condition": "repeated_request",
        "keyword": "speak to human",
        "after_attempts": 1,
        "action": "transfer"
      }
    ]
  }
}

{
  "guardrails": {
    "pii_handling": {
      "collection_allowed": ["name", "phone", "email", "dob"],
      "collection_blocked": ["ssn", "credit_card"],
      "redaction": {
        "enabled": true,
        "in_transcripts": true,
        "in_logs": true
      },
      "storage": {
        "encrypt": true,
        "retention_days": 30
      }
    }
  }
}

{
  "pii_patterns": {
    "ssn": "\\d{3}-\\d{2}-\\d{4}",
    "credit_card": "\\d{4}[- ]?\\d{4}[- ]?\\d{4}[- ]?\\d{4}",
    "phone": "\\d{3}[- ]?\\d{3}[- ]?\\d{4}"
  }
}

{
  "guardrails": {
    "promise_restrictions": {
      "blocked_phrases": [
        "I guarantee",
        "I promise",
        "100% sure",
        "definitely will"
      ],
      "alternatives": {
        "I guarantee": "I'll do my best to",
        "I promise": "I'll make sure to note that",
        "definitely will": "should be able to"
      }
    }
  }
}

{
  "guardrails": {
    "scope": {
      "allowed_actions": [
        "schedule_appointment",
        "provide_information",
        "take_message",
        "transfer_call"
      ],
      "out_of_scope_response": "That's outside what I can help with. Let me connect you with someone who can assist."
    }
  }
}

{
  "guardrails": {
    "alerts": {
      "enabled": true,
      "channels": ["webhook", "email"],
      "triggers": [
        {
          "event": "profanity_detected",
          "severity": "medium"
        },
        {
          "event": "escalation_triggered",
          "severity": "high"
        },
        {
          "event": "max_duration_reached",
          "severity": "low"
        }
      ]
    }
  }
}

{
  "event": "guardrail.triggered",
  "call_id": "call_abc123",
  "guardrail": "profanity_filter",
  "action_taken": "redirect",
  "transcript_snippet": "[REDACTED] detected at 02:34",
  "timestamp": "2024-01-15T10:30:00Z"
}

{
  "guardrails": {
    "industry": "healthcare",
    "rules": {
      "no_diagnosis": true,
      "no_treatment_advice": true,
      "defer_clinical": true,
      "hipaa_patterns": true,
      "emergency_detection": {
        "enabled": true,
        "keywords": ["chest pain", "can't breathe", "overdose"],
        "response": "If this is a medical emergency, please hang up and call 911 immediately."
      }
    }
  }
}

{
  "guardrails": {
    "industry": "financial",
    "rules": {
      "no_investment_advice": true,
      "no_guarantees": true,
      "rate_disclaimers": true,
      "pci_compliance": {
        "never_say_card_number": true,
        "redirect_to_secure_system": true
      }
    }
  }
}

{
  "guardrails": {
    "industry": "legal",
    "rules": {
      "no_legal_advice": true,
      "attorney_client_reminder": true,
      "conflict_check_reminder": true,
      "defer_to_attorney": {
        "triggers": ["should I", "what do you think", "is this legal"],
        "response": "I can't provide legal advice, but I can schedule a consultation with one of our attorneys."
      }
    }
  }
}

curl -X POST https://api.usecrew.ai/v1/agents/{agent_id}/test \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -d '{
    "test_type": "guardrails",
    "scenarios": [
      "profanity_input",
      "pii_request",
      "out_of_scope_topic"
    ]
  }'