First Call:
  Caller: "My name is John"
  Agent: Stores → {caller_phone: "name": "John"}

Second Call:
  Agent: Retrieves → "John"
  Agent: "Welcome back, John!"

{
  "memory": {
    "short_term": {
      "enabled": true,
      "scope": "conversation",
      "auto_capture": ["name", "intent", "mentioned_dates"]
    }
  }
}

{
  "memory": {
    "long_term": {
      "enabled": true,
      "scope": "caller",
      "retention_days": 365,
      "fields": ["name", "preferences", "appointment_history"]
    }
  }
}

{
  "memory": {
    "workspace": {
      "enabled": true,
      "scope": "crew",
      "fields": ["vip_callers", "blocked_numbers"]
    }
  }
}

{
  "memory": {
    "auto_capture": {
      "enabled": true,
      "fields": [
        {
          "name": "caller_name",
          "trigger": "name_mentioned",
          "storage": "long_term"
        },
        {
          "name": "preferred_time",
          "trigger": "time_preference_stated",
          "storage": "long_term"
        },
        {
          "name": "last_topic",
          "trigger": "intent_detected",
          "storage": "short_term"
        }
      ]
    }
  }
}

{
  "action": "store_memory",
  "data": {
    "key": "appointment_preference",
    "value": "{{collected_preference}}",
    "scope": "caller"
  }
}

curl -X POST https://api.usecrew.ai/v1/memory \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -d '{
    "crew_id": "crew_xyz",
    "caller_id": "+14155551234",
    "data": {
      "name": "John Smith",
      "account_id": "acc_123",
      "tier": "premium"
    }
  }'

Agent: "Welcome back, {{memory.name}}! 
        Last time you called about {{memory.last_topic}}. 
        Is this related?"

curl https://api.usecrew.ai/v1/memory?caller_id=+14155551234 \
  -H "Authorization: Bearer YOUR_API_KEY"

{
  "caller_id": "+14155551234",
  "data": {
    "name": "John Smith",
    "first_contact": "2024-01-01",
    "total_calls": 5,
    "last_topic": "appointment_scheduling",
    "preferences": {
      "preferred_time": "afternoon",
      "preferred_provider": "Dr. Johnson"
    }
  }
}

{
  "greeting": {
    "known_caller": "Hi {{memory.name}}! Great to hear from you again. How can I help today?",
    "unknown_caller": "Thank you for calling. May I get your name?"
  }
}

{
  "context_check": {
    "enabled": true,
    "check": "memory.last_topic",
    "within_days": 7,
    "prompt": "Last time you called about {{memory.last_topic}}. Is this related to that, or something new?"
  }
}

{
  "preferences": {
    "scheduling": {
      "check": "memory.preferred_time",
      "apply": "offer_preferred_first",
      "prompt": "I see you usually prefer {{memory.preferred_time}} appointments. Should I look for availability then?"
    }
  }
}

{
  "memory_schema": {
    "fields": [
      {
        "name": "caller_name",
        "type": "string",
        "pii": true
      },
      {
        "name": "preferences",
        "type": "object",
        "pii": false
      },
      {
        "name": "call_history",
        "type": "array",
        "max_items": 10
      },
      {
        "name": "notes",
        "type": "string",
        "max_length": 500
      }
    ]
  }
}

{
  "memory": {
    "retention": {
      "default_days": 365,
      "pii_fields_days": 90,
      "auto_delete": true
    }
  }
}

{
  "memory": {
    "opt_out": {
      "trigger_phrases": ["forget me", "delete my data"],
      "confirmation": "I'll remove your information from our system. This may affect personalized service on future calls. Should I proceed?",
      "action": "delete_caller_memory"
    }
  }
}

# Export caller memory
curl https://api.usecrew.ai/v1/memory/export?caller_id=+14155551234 \
  -H "Authorization: Bearer YOUR_API_KEY"

{
  "memory": {
    "anonymization": {
      "enabled": true,
      "after_days": 90,
      "preserve_fields": ["call_count", "general_preferences"],
      "remove_fields": ["name", "specific_dates", "transcripts"]
    }
  }
}

{
  "event": "memory.stored",
  "caller_id": "+14155551234",
  "crew_id": "crew_xyz",
  "fields_updated": ["name", "preferences"],
  "timestamp": "2024-01-15T10:30:00Z"
}

{
  "vip_handling": {
    "check": "memory.tier == 'vip'",
    "behavior": {
      "greeting": "Thank you for calling, {{memory.name}}. As a valued customer, how can I provide exceptional service today?",
      "priority_routing": true,
      "skip_hold": true
    }
  }
}

{
  "follow_up": {
    "check": "memory.pending_callback",
    "behavior": {
      "greeting": "Hi {{memory.name}}, I'm calling back about {{memory.callback_topic}} as promised."
    }
  }
}

{
  "learning": {
    "track": ["scheduling_choices", "provider_preferences"],
    "after_interactions": 3,
    "apply_automatically": true
  }
}